Terms & Conditions

Coastguard Membership
Last updated April 2021.
Coastguard is the charity saving lives at sea. All Search and Rescue and non-urgent services are provided by volunteers who respond to incidents on request.

These Terms & Conditions govern non-urgent Member services only. Coastguard’s Search and Rescue (SAR) response is provided free of charge and not bound by these Terms & Conditions.

Coastguard may amend these Terms & Conditions, and membership pricing at any time by uploading revised terms and conditions to its website https://www.boatiesbestmate.nz/terms/. Any amendments will be effective from the date they are uploaded to the website.

Please read the following Terms & Conditions carefully. If you have any queries at all, please get in touch with us on 0800 BOATIE (262 843) and we’ll be happy to answer any questions you have.

Definitions In these Terms & Conditions:
“Coastguard” means the Whitianga Volunteer Coastguard Incorporated and any affiliated entity.
“Member” means the individual financial Member who maintains an active paid-up subscription with Whitianga Coastguard. A person is not a Coastguard Member solely by purchasing Coastguard lottery ticket/s, making a single or recurring donation to Coastguard or one of its entities, or by any other means other than those defined in the Membership Terms & Conditions.
“Associate Member” or “Partner” is eligible to be covered under the membership if living at the same address as their spouse or partner who is a financial member.
“Dependent” means a legally related individual up to the age of 18 years living at the same address as their parent or guardian who is an active member.
“Membership Year” means the 12-month period from the membership due date covered by the member’s subscription.
“Subscription” means the annual payment required to remain an ‘active’ member of Coastguard
“Membership card” means the card issued by Coastguard to the Member, valid for the duration of active Membership.
“Vessel” means a seaworthy vessel that, in the opinion of a Coastguard Rescue Vessel Master, does not present an excessive risk to Coastguard assets or personnel and is therefore safe to assist.
“Rescue Vessel” means a Coastguard rescue asset or other resource that Coastguard deems fit to assist you.
“Vessel of Opportunity” means a non-Coastguard asset that has been requested and agreed to provide assistance to a Coastguard member or member of the public.
“Free Assists” refers to free assistance for non-urgent situations covered under the membership in line with the Membership Terms & Conditions.
“12 Mile Limit” means the outer boundary of the Territorial Sea as defined under the Territorial Sea, Contiguous Zone, and Exclusive Economic Zone Act 1977.
“Non-urgent Assistance” means any incident to which Coastguard is asked to respond where the persons or vessel requiring assistance are not in a distress or urgency situation and failure to provide immediate assistance in the shortest time-frame possible is not likely to have a significant negative impact on the persons’ well-being or worsen their chances of survival.
All dollar values referred to are inclusive of GST.

General Information
Membership entitlements do not cover preexisting incidents or breakdowns that occurred prior to the Member joining Coastguard.
Coastguard reserves the right to deny services to any Member who in Coastguard’s opinion is or has been abusive, threatening, or violent towards any Coastguard personnel, or who attempts to or has attempted to receive service by deception.
Membership is considered active 24 hours after the payment has been received into Coastguard’s account. If assistance is required within this 24-hour ‘stand-down period’ Coastguard’s standard non-member call-out fees will apply.
Membership is only active upon full receipt of payment. No partial payments are accepted.
Coastguard communicates with members predominantly via email and post. All memberships must be registered against a New Zealand postal address or have a valid email address. It is the member’s responsibility to keep these contact details stored against their membership up to date to enable effective membership and incident communications.

Membership Product Types

Individual Membership
Individual Membership covers an individual financial member of the organisation, their spouse/partner, and any dependents up to the age of 18 living at the same address as the financial member. This membership is assigned to a person, rather than a vessel, and therefore is valid on any vessel on which the member chooses to do their boating. Individual Membership is non-refundable, non-transferable, and personal to the member.

Club Membership
Club Membership is available to any Organisation operating as an incorporated society or voluntary organisation, which may require on-water assistance for powered or non-powered vessels operated as part of the organisation’s normal activities. Eligible organisations are defined as those who operate on a not-for-profit basis or do not engage in commercial activities, and primarily exist to promote training, education, or recreational activities to further maritime pursuits in New Zealand. Approval of an Organisation to receive Club Membership is at the discretion of the Coastguard Membership team, proof that an organisation meets the requirements for Club Membership may be requested before Membership is granted. Club Membership is non-refundable, must include a Primary Contact, and assistance applies only to vessels owned by the organisation and listed against the Membership in the Coastguard database.

Membership status
Payment is allocated to the due date of the membership, not the date on which the membership is paid.
“Active” means the membership is current and is entitled to full service and benefits.
“End of Service” means the membership is overdue for payment and no longer Active. As such, no service or associated benefits are provided until payment is received.

Membership Service & Benefits

Free Assists
In the situation where non-urgent assistance is required contact must be made with Coastguard Radio via Marine VHF Radio CH63/16 or *500 from your mobile.
A Member is entitled to request non-urgent assistance without further charge, provided that; – The membership is active.
– The Member is with the vessel at the time of breakdown and is able to provide personal identification if requested.
– The vessel is at sea or on an inland water way.
– The vessel is within 30 nautical miles of a Coastguard base.
– The vessel is within the 12 nautical mile limit.
– The vessel is not anchored, secured or otherwise safe at a point of safety at which necessary repair work can be undertaken.
– The vessel is not abandoned or deemed to require salvage.

Response Time
While every endeavour is made to respond to a non-urgent situation as quickly as possible, Coastguard’s response is supported by volunteers, therefore, response times may vary. Coastguard adopts a best-endeavours response for non-urgent situations. Priority is given to urgent assistance where life is in danger. An estimated response time will be communicated to the member at the time of assistance.

Coastguard Assist Coverage
Coastguard seeks to provide coverage across all New Zealand’s popular recreational boating areas. Coastguard Rescue Vessels and Crews are not authorised to operate outside of their Maritime New Zealand operating limits. In such an event, Coastguard will seek to assist a member by co-ordinating a Vessel of Opportunity to assist. Coastguard Rescue Vessels may attend an incident beyond their Maritime New Zealand operating limits by exception only. Where assistance is required for a vessel in excess of 30 miles from a Coastguard unit or for a recovery in excess of 30 miles, discussion will be held with the member regarding cost recovery options.

The manner in which Coastguard provides non-urgent assistance is at the discretion of Coastguard and priority will be given to the safety of human life. However, Coastguard aims to assist a member by a means that enables the member to subsequently address the cause of the vessel’s problem in a practicable manner. Coastguard accepts no liability for any damage to a Member’s vessel or its contents in the course of assistance.

Privacy Policy
This policy explains how we may collect information about you and use it in order to satisfy your particular requirements. It outlines some of the security measures that we take in order to protect your privacy and gives certain assurances on things that we will not do. The full version of the Privacy Policy can be viewed below.

Last updated 2018.

Whitianga Volunteer Coastguard is committed to protecting your privacy in accordance with the principles set out in the Privacy Act 1993. This Privacy Policy governs how we will use personal information that you provide to us (personal information).

What information we collect
Personal information that we collect may include (but is not limited to): your name, address, telephone numbers, email address, comments, date of birth, credit or debit card details, bank account details, boat information, information about donations, details of alternative contacts and location. You may provide personal information to us in the following circumstances:
• When you agree to download the Coastguard app (App)
• When you visit our website including when you fill out a form or survey
• When you agree to become a Coastguard member (Member)
• When you donate or gift to us
• When you make an inquiry or order products or services from us
• Any other time you provide personal information to us.

How we use and disclose that information
We use personal information for these purposes only:
• Providing services to you (including marine assistance and search and rescue)
• Improving our services (including in the circumstances set out below under Website)
• Responding to inquiries and dealing with requests
• Dealing with payments and membership matters (including providing renewal reminders to you and informing you of declined payments)
• Distributing receipts for donations, memberships, and courses
• Thanking donors for their donation
• Informing supporters about upcoming fundraising, membership, lotteries, boating education courses, events and other Coastguard news and activities
• Internal analysis and record keeping
• To inform you of our work and of any services and products that may be of interest to you (unless you opt out of receiving such communications)
• Such other purposes as are required by law. We will not disclose your personal information to third parties except for these purposes:

o Where third parties provide services on our behalf, for example processing payments (see below under Financial Transactions)
o Meeting any applicable law or regulation
o Enforcing our rights
o Such disclosure as is permitted by law
o In the case of a donation or gift, as indicated below
o Comments given in forms and surveys may be used in promotional materials, with your approval. In the case of donations, we allow supporters the option to have their name publicly associated with their donation unless the donor explicitly chooses to be anonymous when donating.

How we protect your personal information
We will take all reasonable steps to ensure the security and confidentiality of personal information. We observe strict data handling and information security protocols. We will keep your personal information only for as long as is reasonably necessary, having regard to the purpose of collection, and in accordance with applicable legal requirements.

Website and cookies
Our website and our App use third-party cookies (including from Google) for the following purposes:
• To track visitor activity so that we can improve the content of our sites
• To provide visitors with a more relevant overall experience with the Coastguard website and our App.
Cookies are small pieces of information that are stored on your computer.
Cookies are widely used on the internet and do not give websites access to your computer or any of the information on it. As provided in this policy, we never share information you provide us with third parties. If you do not want this site to place a cookie on your browser and track your activity, you may browse the site using privacy mode on your web browser or disable cookies. Please refer to your browser or device’s documentation for how to do this.
If you opt in to our newsletter or any of our other marketing emails, clicking on a link in any of these emails may cause you to be personally identified on our site and may cause some part of your past browsing history on our site to be available to our staff to determine your interests so that we may more effectively engage with you and so we may improve our site. If you do not wish for this tracking to occur, you can unsubscribe from our mailings or use private browsing mode to avoid tracking.
Please note that donation receipts and membership renewal emails cannot be unsubscribed from.

Access and correction of information
You have the right to access and request a correction to your personal information. Please notify us of any changes to your personal details as soon as possible by contacting us.

Financial transactions
Any payments are processed through trusted payment processors. Any credit card details provided are securely encrypted by our payment processor and are not stored by us. At the inception of this Privacy Policy our credit card payment processor is WindCave.

Our website provides links to other sites. We are not responsible for the privacy policies or procedures of other sites.
Notification of changes
We may change our privacy policy from time to time. If we decide to change our privacy policy, we will post those changes on our website.

Contact us
If you have questions about our Terms and Conditions, please email info@whitiangacoastguard.co.nz or write to:
Coastguard Whitianga
PO Box 163
Whitianga 3510